Mental Health Training

Mediation Skills in the Workplace (1 day)

Differences between individuals at work are a natural order in the creation of group development which, according to Bruce Tuckman (1965) the author of the Forming, Storming, Norming and Performing Model, are necessary phases in order for a group or team to grow, face up to challenges, tackle problems, find solutions, plan work and deliver results; the results, hopefully, being a cohesive team. An entrenched workplace conflict often escalates and results in individuals remaining stuck in the Storming stage and mediation can provide a bridge into the Norming of the group.

Mediation is a completely voluntary and confidential form of alternative dispute resolution with an overriding aim of restoring and maintaining relationships and their dynamics wherever possible. The focus of mediation is to “ground” the issues crMediation, conflict resolution, harmony, teamwork, management, training, HR, staffingeating or causing conflict, to understand the conflict and to move forward beyond blame and distress.

This practical one day course allows participants to understand the principles of mediation, the process of conflict and the benefits for the organisation in the addressing of inter-relational conflict. It will address the importance of a calm and centered approach in the mediator, consider the nature of conflict in groups and how a conflictual situation between colleagues impacts a whole team and ultimately the organisation itself. Participants will be better prepared to approach mediating a conflictual situation with emotional intelligence and resilience.

Target audience

This one day workshop is designed for Supervisors, Managers, HR Practitioners and Team leaders.

The aim of the workshop

The aim of this workshop is to equip participants to develop emotional intelligence and confidence in managing everyday workplace conflicts, to be able to reduce the need for disputes and grievances and to create a healthier environment for colleagues.


  • To expand soft skills in a boundaried way in better managing conflict in the workplace
  • Understand the aetiology of conflict and the principle of replaying past events
  • Learn about an effective mediation model and how to implement the mediation process
  • Practice effective communication and active listening skills
  • How to enable the parties to address their issues and reach a consensus

Course outline

Understanding the nature of conflict

Natural group behaviour and the Tuckman model

Identifying a conflictual situation

Developing skills and Preparation for Mediation

Conducting a Mediation Session

Self Care as a Mediator

How to nip conflict in the bud

Identifying when conflict evolves into bullying

Working for solutions

Communication – assisting each party to hear and understand the other’s perspective

Clarifying the need for any further meetings

Establishing what will be communicated to the organisation by the Mediator and the actions each individual will take as a result of the meeting

Finding a way pragmatic way forward that meets the needs of both parties and of the organisation.



£120 per delegate

How to book on our courses

Please contact our office on 07833 470979 or email for a booking form.


In-house courses

If you’d like to discuss our in-house training options please contact us.


A 5% discount is available to students, volunteers, third sector organisations, and bookings of more than one place (or course). Proof of concessionwill be required at point of booking.


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