Mental Health Training

Booking Form

Terms & Conditions for Training Courses & Event Bookings

Please advise us in advance if delegate(s) have any special dietary requirements, any disabilities that would impact upon the course or any communication barriers that would impact upon the training course. We will endeavour to cater for everyone but we do require notification in advance.

Delegates are required to arrive at the course in good time. If the delegate is unable to attend on the day of training due to unforeseen circumstances we will still have to charge you as we still incur the costs and will not be able to sell the place to another client.


Mind Matters Training reserves the right to cancel or alter the dates or provision of service, the venue and the individual or organisation providing the service. In the event of a cancellation, bookings will normally be transferred to the next available course unless the client specifically requests otherwise. As this is the case we recommend you DO NOT book travel or accommodation until you receive our joining instructions (around 1-2 weeks before the start date), which confirms the training is going ahead. 

If a booking is cancelled or transferred to a different course by the client, Mind Matters Training reserves the right to apply the following charges; Notice Given by Client % of course fee levied by Mind Matters Training

More than 15 days 0%
7-14 days 25%
37 days 50%
2 days or less 100%
Nonattendance without notice 100%

Telephone cancellations can be accepted but must be confirmed immediately in writing (by post, fax or email).


Please ensure that payment is received within 30 days of the invoice &/or before the training/event – whichever is sooner.

Training certificates will not be dispatched until full payment is received.

Lunch & refreshments

Lunch (full day courses) and refreshments are provided to delegates on our open courses. If your course is being delivered in-house, this is something you may wish to provide the delegates at a cost to your organisation.

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